FAQs

responses typically takes from 24-72 hours of receipt . 

you may change the shipping address as long as the order has not been shipped . if you notice an error, please email us as quickly as possible with your name and order number so that we can try to make a correction(s) to your package before it departs . there is no guaranteed processing time , but we will do our best to ensure customer satisfaction .

order processing times are between 2-3 business days after you’ve  placed your order. most packages are prepared within 24 hours , but processing times can be extended up to 8 business days following the day you placed your order. if your

order has been processing for more than 10 business days, please contact us at

info@synnclairaccs.com and we will be happy to assist you .

depending on shipment destination , packages are delivered within 5-10 business days from the date of shipment

 

depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart .

in the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items restocked . if the items are not expected to be restocked within 2 weeks , we will automatically refund you for those items .

 

we are currently shipping internationally for an additional shipping fee that will be calculated at checkout . 

we apologize that your shipment didn't arrive in perfect condition ! Please contact us with your name and order number for further assistance .

when we dispatch your order from our warehouse we will send you tracking information for your order via email .

if you have any concerns , please contact us .

if your package was lost or stolen , please contact us at your earliest convenience ! we will be in contact with the shipping company and proceed with a diligent investigation . Synnclair Accessories is not responsible for lost or stolen packages .